Episode 98 - Staff Supervision III, pt. 2 - Staff Burnout

Working with people is hard, so is it any wonder that the burnout rate for employees in human services can reach 40% or more? And paying more money doesn’t seem to be the answer. In this week’s Supervision September episode, we discuss some of the common patterns of staff burnout, whether there’s anything to be done to mitigate the problem, and how you can be a part of the solution.

Articles discussed this episode:

Kazemi, E., Shapiro, M., & Kavner, A. (2015). Predictors of intention to turnover in behavior technicians working with individuals with autism spectrum disorder. Research in Autism Spectrum Disorders, 17, 106-115. doi: 10.1016/j.rasd.2015.06.012

Hensel, J.M., Lunsky, Y., & Dewa, C.S. (2015). Exposure to aggressive behaviour and burnout in direct support providers: the Role of positive work factors. Research in Developmental Disabilities, 36, 404-412. doi: 10.1016/j.ridd/2014.10.033

Plantiveau, C., Ounavi, K., & Virues-Ortega, J. (2018). Hih levels of burnout among early-career board-certified behavior analysts with low collegial support in the work environment. European Journal of Behavior Analysis, 2, 195-207. doi: 10.1080/15021149.2018.1438339

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September 2019 Preview

Back by popular demand, it’s SUPERVISION SEPTEMBER! The one month of the year where you’re guaranteed three straight weeks of podcasting all about the fascinating topic of staff supervision. This year we’re back with a full slate of research articles and discussion all about that most critical of supervision topics: Our staff. We talk about how, when, and why to give feedback, what we can do as supervisors to minimize burnout, and just how effective our staff rewards systems really are.

Articles discussed this episode:

Supervision Series III, pt. 1 - Staff Feedback w/ Dr. Amy Henley

Choi, E., Johnson, D.A., Moon, K., & Oah, S. (2018). Effects of positive and negative feedback sequence on work performance and emotional responses. Journal of Organizational Behavior Management, 38, 97-115. doi: 10.1080/01608061.2017/1423151

Alvero, A.M., Bucklin, B.R., & Austin, J. (2001). An objective review of the effectiveness and essential characteristics of performance feedback in organizational settings (1985-1998). Journal of Organizational Behavior Management, 21, 3-29. doi: 10.1300/J075v21n01_02

DiGennaro Reed, F.D. & Henley, A.J. (2015). A survey of staff training and performance management practices: the Good, the bad, and the ugly. Behavior Analysis and Practice, 8, 16-26. doi: 10.1007/s40617-015-0044-5

Supervision Series III, pt. 2 - Staff Burnout

Kazemi, E., Shapiro, M., & Kavner, A. (2015). Predictors of intention to turnover in behavior technicians working with individuals with autism spectrum disorder. Research in Autism Spectrum Disorders, 17, 106-115. doi: 10.1016/j.rasd.2015.06.012

Hensel, J.M., Lunsky, Y., & Dewa, C.S. (2015). Exposure to aggressive behaviour and burnout in direct support providers: the Role of positive work factors. Research in Developmental Disabilities, 36, 404-412. doi: 10.1016/j.ridd/2014.10.033

Plantiveau, C., Ounavi, K., & Virues-Ortega, J. (2018). Hih levels of burnout among early-career board-certified behavior analysts with low collegial support in the work environment. European Journal of Behavior Analysis, 2, 195-207. doi: 10.1080/15021149.2018.1438339

Supervision Series III, pt. 3 - Staff Reinforcement

Tews, M.J., Michel, J.W., & Stafford, K. (2013). Does fun pay? the Impact of workplace fun on employee turnover and performance. Cornell Hospitality Quarterly, 54, 370-382. doi: 10.1177/1938965513505355

Johnson, D.A. & Dickinson, A.M. (2010). Employee-of-the-month programs: Do they really work? Journal of Organizational Behavior Management, 30, 308-324. doi: 10.1080/01608061.2010.520144

Wine, B., Edgerton, L., Inzana, E., & Newcomb, E.T. (2017). Further effects of lottery odds on responding. Journal of Organizational Behavior Management, 37, 75-82. doi: 10.1080/01608061.2016.1267064